About Cosmetyque

Where is your company located?

Cosmetyque is an online store located in Portugal specialized in Skin Care, Makeup, Hair & Body Cosmetics.

Are the products authentic?

All of our products are 100% original and purchased directly from the manufacturer.

Payments & Discounts

What are the payment methods available?

We accept payment with Visa, Mastercard, American Express, Maestro, UnionPay, Multibanco, Shop Pay, Apple Pay, Google Pay and PayPal.

How to apply a Discount Code?

If you have a discount code, you can apply it at the checkout, when you have your shopping bag with all the products you need.

If after entering the discount code this message appears "discount code isn’t available to you right now", it means that your order doesn't meet the conditions of that specific discount code. If in doubt, send us a message or email and we'll be happy to help!

Shipping Cost & Delivery Time

Which countries are available for shipping?

We ship worldwide.

How much is the shipping cost?

The shipping cost depend on the products type, on the weight of the order, country of destination and method of delivery chosen. At checkout, when you fill the delivery address and select the delivery method pretended, the shipping cost will appear immediately.

We have Free Shipping for all countries. Here is some of them:

- USA: Free Shipping for orders > $120
- Portugal: Free Shipping for orders > €39,99
- Brazil: Free Shipping for orders > R$645
- Saudi Arabia: Free Shipping for orders > ر.س508

What is the delivery time?

All orders placed are processed by our logistics team within 3 business days, if all the products in the order are available. This deadline can be changed if there is no momentary availability of one or more products of the order.

The shipping time depends on the country of destination and method of delivery chosen.

An example of a standard shipping:
- to Portugal & Spain: 1 business day;
- to Europe: 6 to 8 business days;
- to Rest of the World: 8 to 10 business days.

Please note that the stated period does not include the necessary customs clearance time when your order arrives in the country of destination (in the case of countries outside the European Union). Local customs have their own rules and procedures and unfortunately we have no power over them.

Are there any import taxes to be paid?

Orders outside the European Union may suffer some taxation of goods. These import taxes are charged by the local government, and the payment is the responsibility of the customer.

The value of import taxes, as well as customs clearance procedures, are specific to each country. For example, for the USA all orders bellow $800 WILL NOT PAY import taxes.

If your order is taxed, you will receive a notification from the carrier to verify the amounts to be paid.

Cancelation & Returns

How to cancel an order?

If you want to cancel or makes changes to your order, please contact our customer support as soon as possible.
If your order has already been shipped, we cannot guarantee that the cancellation will be possible.

How to return a product?

The deadline to request the return of the products is 14 days after the date of delivery of the order. To do so, please send an e-mail to info@cosmetyque.com with your intention of returning the product.

Click here to find out more about our Return and Refund Policy.

Can't find what you're looking for?

Send us an email or fill the contact form to tell us what's up and our team will get back to you within 24 working hours.