Cosmetyque | Privacy Policy

Cosmetyque respects your privacy and values the relationship with our customers. This Privacy Policy describes the types of personal information we collect, how we use it, the choices you have regarding your data, and how you can contact us about our privacy practices. We also describe the measures we have taken to protect the information we collect.

Data Controller: ANTIMAQUE — PROJECTOS E EQUIPAMENTOS, S.A., VAT PT503265721, headquartered at Rua Noé Pereira, N.º 91, 4510-706 Fânzeres, Gondomar, Portugal. Email: info@cosmetyque.com | Phone: +351 937 538 628.

1. Information We Collect

We may obtain personal information about you from various sources. We collect this information when you subscribe to our newsletter, complete a purchase, register an account in our store, participate in a giveaway or promotion identified by our brand, or fill out a skin diagnostic form.

Specifically, we may collect the following types of information:

  • Identity and contacts: Name, date of birth, phone number, email address, delivery and billing address, taxpayer number, purchase history, customer support contact history, favourite products, skin type and concerns, or any other personal information you provide to us voluntarily.
  • Transaction information: Depending on the payment method selected, we may collect information such as the issuing bank, card type, partial card number, or associated account details.
  • Technical information: Internet protocol (IP) address, login data (excluding passwords), browser type and version, location and time zone, language, operating system and access platform, collected whenever you access our site.
  • Marketing and communication preferences: Your preferences regarding marketing communications and preferred contact methods.
  • Social profile: Publicly available information related to your social media profile, when you interact with us through social networks.

2. Information You Provide

You may choose to provide personal information to us in a number of ways, such as when you participate in a promotion, make a purchase on our site, or interact with us via social media. The types of personal information you may provide include: name, gender, phone number, email, date of birth, address, tax number, account username, purchase history, product preferences, skin condition and concerns, and content you voluntarily share with us such as photos, reviews, comments and location.

3. How We Use Your Information

We may use the information you provide to:

  • Personalise the communications we send;
  • Promote products relevant to your interests;
  • Offer services aligned with your preferences;
  • Access your purchase history to assist with enquiries;
  • Track and manage your orders;
  • Update your data with your consent;
  • Respond to your questions;
  • Process, invoice and fulfil your purchases;
  • Provide customer support before, during and after purchase;
  • Send invitations to special events.

We may also use the information for other purposes, in which case we will provide a specific notice at the time of collection.

4. Cookies and Analytics

Cosmetyque uses marketing, advertising and analytical tools to manage our services, segment offerings and help customers find products that match their interests.

We use technologies such as web beacons, pixels, ad tags and cookies, as well as audience services provided by social networks. Our advertisements are displayed based on customer preferences (e.g., browsing history on our site).

What are cookies? Cookies are small text files stored in your browser when you visit our site. They help us improve site performance and offer a more personalised experience by recording details such as your operating system, browser, language, time zone, country, IP address, usage patterns and preferences. This allows us to display the website in your preferred language and currency, retain items in your shopping cart across sessions, and other features.

Google Analytics: We use Google Analytics to track page views, navigation paths and other visit details to improve our site. You can opt out of Google Analytics tracking by installing the browser plugin available at: https://tools.google.com/dlpage/gaoptout

Social media integration: We integrate tools from social networks such as Facebook, Instagram, YouTube, LinkedIn and Pinterest to enable sharing of products, blog posts and pages. Each service uses its own cookies to manage profile, login and interaction data.

Web server logs: Our servers may additionally collect information about the web addresses that referred you to our site and your device's IP address.

Cookie consent: When you access our site, you will be notified about cookie usage and given the option to accept or reject cookies. Rejecting cookies may limit access to certain features of the site.

5. Newsletters and Communications

By subscribing to our newsletter, Cosmetyque will send you emails containing information about current campaigns, promotions, offers, beauty tips, events, articles and discounts. These emails are sent automatically via our newsletter service. To personalise the content, we may access your preferences, location, time zone, email and name.

You may receive approximately 2 newsletters per week. This service is free of charge.

To unsubscribe from the newsletter or any marketing communications, you can:

  • Click the "Unsubscribe" link in any email;
  • Contact us at info@cosmetyque.com requesting the cancellation.

6. With Whom We Share Your Data

Cosmetyque does not sell or rent your personal information to third parties. However, we share your data with the following categories of entities as necessary to provide our products and services:

  • Payment and fulfilment partners: Banks, payment service providers, distributors and carriers that help process and deliver your orders.
  • Service providers: Marketing agencies, advertising partners and website hosting providers that help manage our online platform.
  • Tax authorities: As required for invoicing and legal compliance.

Your information may also be disclosed when required by law, legal process, law enforcement authorities, or when necessary to prevent fraudulent or illegal activities.

7. How We Protect Your Personal Information

Cosmetyque has implemented appropriate technical and organisational measures to safeguard personal information against destruction, loss, alteration, unauthorised access, disclosure and misuse.

All information you provide is stored on secure servers. We use SSL encryption to protect payment-related information. All payment transactions are processed by third-party payment providers (PayPal and Stripe, depending on the payment method chosen). Cosmetyque does not store any payment card or banking data associated with your transactions.

While we are committed to maintaining and updating our security systems, no method of transmission over the internet or electronic storage is 100% secure.

8. How Long We Store Your Information

We retain your information for as long as you maintain an account with us or for as long as necessary to provide our services. Due to legal obligations, fraud prevention, or compliance with our Terms and Conditions, we may retain certain data even after you close your account or no longer use our services.

9. Your Rights

Under applicable data protection law (including the GDPR), you have the right to:

  • Access the personal data we hold about you;
  • Rectify inaccurate or incomplete data;
  • Erase your personal data (right to be forgotten), subject to legal obligations;
  • Restrict or object to the processing of your data;
  • Data portability — receive your data in a structured, commonly used format;
  • Withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please send an email to info@cosmetyque.com. We may take reasonable steps to verify your identity before processing your request.

Please note that withdrawing consent or requesting deletion of your data may limit your ability to use certain features of our services.

10. International Data Transfers

As Cosmetyque ships worldwide and uses international service providers, your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). In such cases, we ensure that appropriate safeguards are in place in accordance with applicable data protection legislation.

11. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected data from a minor, please contact us at info@cosmetyque.com and we will promptly delete such information.

12. Changes to This Privacy Policy

Any changes to this Privacy Policy will be posted on this page and, where appropriate, communicated by email. Please review this page periodically for updates.

Last updated: February 2026.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Email: info@cosmetyque.com Phone: +351 937 538 628 Address: Rua Noé Pereira, N.º 91, 4510-706 Fânzeres, Gondomar, Portugal

You also have the right to lodge a complaint with the Portuguese Data Protection Authority (CNPD) at www.cnpd.pt.

Cosmetyque is a registered brand of ANTIMAQUE — PROJECTOS E EQUIPAMENTOS, S.A. VAT: PT503265721