Sofia, Cosmetyque's virtual beauty advisor (AI-generated character)
AI-generated character

Virtual beauty advisor · AI

Ask Sofia

Tell Sofia about your skin and she will find what suits it among the 19,000+ products we sell, with ingredient lists, how to use them and live prices for your country.

  • Answers from product sheets and ingredient lists
  • Live prices and stock for your country
  • Need a person? Our team replies by email

Sofia is an AI and can make mistakes. She does not diagnose or replace advice from a doctor or pharmacist. Always read the label.

Sofia is getting ready…

Not sure where to start?

How Sofia works

  • Real product data

    Answers are built from the product sheets and ingredient lists of the products we sell. When our records are incomplete, Sofia checks the manufacturer's official website and shows you the link.

  • Prices for your country

    Prices, promotions and stock are read live from the store, in your currency. What Sofia shows is what you can add to your cart.

  • People when you need them

    Sofia is an AI. For anything she cannot answer, she points you to our team, who reply by email.

Questions about Sofia

Is Sofia a real person?

No. Sofia is an AI assistant created by Cosmetyque. She is not a pharmacist or a doctor. When you need a person, she points you to our team, who reply by email.

Where do Sofia's answers come from?

From the product sheets and ingredient lists of the products we sell, and from the manufacturers' official websites when our records are incomplete. Prices and stock are read live from the store for your country.

Can Sofia give medical advice?

No. Sofia helps you choose cosmetics and skincare. She does not diagnose skin conditions or replace advice from a doctor or pharmacist. If you have a medical concern, are pregnant or take medication, please check with a health professional.

Can Sofia make mistakes?

Yes. Sofia is an AI and can get things wrong. Always read the label and the ingredient list on the pack before you use a product, especially if you have allergies.

Is Sofia free? Do I need an account?

Sofia is free and you do not need an account. There is a daily limit on the number of messages.